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Refund policy

The Company may go for an exception in some cases when it is necessary to return payment made by the credit card, but only if the Client justifies the reason of doing this. The Client may submit a request to refund in case service not provided or not as described, the service received is not functioning appropriately. A refund is possible in case when the account had been deposited, but no trades were done and is made only on the credit card that was used for depositing.

In order to start the return process the Client shall submit a cancellation request by emailing to [email protected]. A cancellation request shall contain the following information at least but not limited to:

1. Full name of the Client;
2. Residential address;
3. Contact e-mail and phone number(-s);
4. Trading account number(-s);
5. Initial payment amount, date of payment, used payment method(i.e. credit/debit cards);
6. Payment identification number(if any);
7. The reasons of the cancellation subject to the conditions stated below.

All the information in a cancellation request submitted to the Company shall be identical to that originally submitted in the initial payment.

1. All cancellation requests shall be for genuine and acceptable reasons, and those reasons shall be described in detail by the Client in the cancellation request;
2. All cancellation requests shall be submitted within 7 days from the moment of the initial payment; the Company shall notify the Client in cases where it is not possible to process the cancellation request due to card scheme or payment institution rules;
3. All cancellation requests shall be processed within 2 business days as per term set by the Client Agreement for claims related to non-trading operations or exceptionally more; the Company shall notify the Client in cases when additional time is required;
4. All cancellation requests shall be reviewed only if the requested amount does not exceed initial payment amount and as well as free margin of trading account;
5. Any charges deducted by the payment institution and also any loss or expense, if suffered or incurred by the Company due to adverse exchange rate fluctuation to be covered from the return amount.

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General risk notes

The trading of CFDs involves a notable risk of swift financial loss due to leverage. It’s noteworthy that 80% of retail investor accounts incur losses when engaging in CFD trading through this provider. It’s imperative to grasp the intricacies of CFD operations and to evaluate your capacity to manage the heightened risk of capital loss.

Regional restriction

We do not offer our brokerage services to residents of certain jurisdictions such as USA, North Korea, and other regions. For more information, please refer to our FAQ page. The information on this site and the products and services offered are not intended for distribution to any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Legal risk advisory

Participation in margin foreign exchange trading presents a considerable risk and may not be suitable for all investors. The utilization of leverage can amplify both profits and losses. Prior to embarking on foreign exchange transactions, it’s crucial to meticulously assess your investment objectives, level of expertise, and risk tolerance. There exists the potential for partial or total depletion of your initial investment; thus, only allocate funds that you can afford to lose. Seeking guidance from an independent financial advisor is advisable to comprehensively understand the risks inherent in foreign exchange trading.

Company: NTW Markets Ltd., a premier broker in international CFDs trading, operates under the authorization of NTW Markets Ltd. with Company Registration Number 2025-00138 and registered address at Top Floor, Rodney Court Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

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